Three months ago, you decided to hire freelance workers because the company was overloaded by data processing work (due to the growth of the company). Today is the last Friday of the month and you have to process the invoices from the freelance workers. The freelance workers are doing an excellent job processing the invoices. The amount of hours used to complete the work, however, increases each month. Last month, the freelancers’ timesheets showed they spent an average of 18 hours to go through the data for one client. This month, the freelancers spent an average of 25 hours per account. This is troubling since it took in-house processing 5–7 hours to go through the data for one client. The most inexperienced employee on the team took nine hours to process one client’s account.

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